Effective date: 31 October 2026

Alpha Gym Gear accepts eligible returns within 30 calendar days of delivery. This policy explains our return requirements, delivery costs and refund process.

1. Contact Us

Alpha Gym Gear
Sami G Retail Park, 50 Pioneer St, George Industria, George, 6529, South Africa
Email: info@alphagymgear.co.za
Phone: +27 81 036 3841

Please contact us before returning a product so we can confirm the correct return address and arrangements.

2. 30-Day Return Window

If you wish to return an unwanted product, notify us within 30 calendar days of receiving your order.

For a change-of-mind return, the product must be:

• Unused and in a resalable condition.

• Complete with its supplied accessories, components and manuals.

• Returned in its original packaging where reasonably possible.

These conditions apply to voluntary change-of-mind returns. They do not restrict your legal rights concerning defective, damaged, incorrect or misdescribed products.

3. Return Delivery Costs

Change-of-mind returns: The customer pays the direct cost of returning the product.

Defective, damaged on arrival, incorrect or misdescribed products: Alpha Gym Gear will arrange and pay the reasonable return or collection costs where required by law.

For large or heavy gym equipment, contact us before arranging transport so we can provide suitable return instructions.

We do not charge a restocking fee.

4. Damaged, Defective or Incorrect Products

If your product arrives damaged, is incorrect or develops a defect, contact us as soon as reasonably possible.

Please provide:

• Your order number or other reasonable proof of purchase.

• The product name.

• A description of the problem.

• Photographs or a short video where practical.

Stop using equipment that appears unsafe.

We may arrange an inspection to determine the problem and the appropriate remedy. Depending on the circumstances and your legal rights, this may include a repair, replacement or refund.

Original packaging is not required to exercise statutory defective-goods rights.

5. How to Request a Return

1. Email info@alphagymgear.co.za or call +27 81 036 3841 within the applicable return period.

2. Provide your order details and reason for returning the product.

3. We will confirm the return instructions, address and applicable transport arrangements.

4. Pack the product securely, including its supplied accessories and components where applicable.

5. If you arrange the return yourself, retain the courier receipt and tracking details.

Please do not send products to a manufacturer or another address unless we have instructed you to do so.

6. Inspection and Refund Approval

After receiving the returned product, we will assess it and notify you of the outcome.

If a return is declined, we will explain the reasons. We will not unreasonably delay an assessment or use the approval process to avoid a statutory refund deadline.

7. Refund Processing

Approved refunds are processed within 5–10 business days after approval, subject to any applicable legal deadline.

Business days are Monday to Friday, excluding South African public holidays.

Refunds will be made to the original payment method where practical, or another method agreed with you. Your bank or payment provider may take additional time to reflect the funds.

The refund will include the amounts required by applicable law. Any proposed deduction must be lawful, explained and supported.

8. Exchanges

If you would prefer an exchange, contact us with your order details and the replacement product you would like.

Exchanges are subject to availability. For change-of-mind exchanges, any price difference and applicable transport costs will be explained before you agree.

If the replacement is unavailable, we will discuss the available alternatives or refund.

9. Order Cancellations

To cancel an order before dispatch, contact us as soon as possible.

If the order has already been dispatched, return arrangements may be necessary. Any applicable return costs will be explained, subject to your legal rights.

If Alpha Gym Gear cannot supply an ordered product, we will notify you and arrange a refund or an alternative that you expressly accept.

10. Statutory Consumer Rights

Our standard return window is 30 calendar days from delivery. This does not shorten or replace rights provided by South African law.

Where the Consumer Protection Act applies, qualifying defective goods may be returned within six months after delivery, without penalty and at the supplier’s risk and expense. Subject to the Act, you may choose a repair, replacement or refund.

Eligible online purchases also carry statutory cooling-off rights under the Electronic Communications and Transactions Act. Where applicable, cancellation may be made within seven days after receipt, with only the direct return cost chargeable and a refund due within 30 days of cancellation.

Nothing in this policy excludes or reduces your rights under applicable law.