Effective date: 31 October 2026

Alpha Gym Gear respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit our website, contact us or purchase products.

1. Who We Are

Business: Alpha Gym Gear
Address: Sami G Retail Park, 50 Pioneer St, George Industria, George, 6529, South Africa
Email: info@alphagymgear.co.za
Phone: +27 81 036 3841

Alpha Gym Gear is responsible for personal information processed for the purposes described in this policy.

2. Information We Collect

Depending on your interactions with us, we may collect:

• Your name, email address and telephone number.

• Billing, delivery and collection details.

• Order details, purchase history and payment references.

• Proof-of-payment documents and information reasonably necessary to verify payments or process refunds.

• Correspondence, enquiries, warranty claims and customer support records.

• Business and VAT details supplied for quotations or invoices.

• Device, browser, IP address and website usage information.

• Marketing preferences and consent choices.

Please provide only information relevant to your enquiry or order. Never send your banking password, card PIN or one-time password to us.

3. How We Collect Information

We collect information directly when you place an order, request a quotation, complete a form, contact us or subscribe to communications.

We may receive relevant information from banks, delivery partners and website service providers when necessary to verify payments, deliver orders, support customers or operate our website.

Some technical information is collected automatically when you browse the website.

4. Why We Use Your Information

We use personal information to:

• Respond to enquiries and prepare quotations.

• Process and verify EFT payments.

• Fulfil orders and arrange delivery or collection.

• Provide order updates and customer support.

• Handle returns, refunds, warranties and complaints.

• Maintain accounting and transaction records.

• Protect our website and investigate suspected fraud.

• Maintain and improve website functionality.

• Send marketing communications where permitted by law.

We process information where necessary to perform a contract, comply with legal obligations, protect lawful legitimate interests or act on your consent, as applicable under the Protection of Personal Information Act, 2013 (POPIA).

Providing information is generally voluntary. However, without information necessary to process an order, verify payment or arrange delivery, we may be unable to provide the requested service.

5. Sharing Your Information

We may share relevant information with service providers supporting our operations, including:

• Website hosting and technical service providers, including Wix.

• Banks and payment-related service providers.

• Couriers and logistics partners.

• Communication, accounting and professional service providers.

• Manufacturers or repair providers where necessary to resolve a warranty claim.

We limit sharing to information reasonably needed for the relevant purpose and require appropriate confidentiality and security safeguards where applicable.

We may also disclose information where legally required or necessary to establish, exercise or defend legal rights.

We do not sell your personal information.

6. International Processing

Our website platform and other service providers may store or process information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer meets POPIA’s requirements, including appropriate protection or another lawful basis for the transfer.

7. Retention and Security

We retain personal information only for as long as reasonably necessary for its original purpose, or where retention is required or permitted by law.

Relevant purposes include fulfilling orders, maintaining financial records, handling warranties, resolving disputes and meeting legal obligations.

When information is no longer required and retention is no longer justified, we will securely delete, destroy or de-identify it as appropriate.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure. No internet transmission or storage system can be guaranteed completely secure.

Where required by law, we will notify the Information Regulator and affected individuals of a security compromise.

8. Marketing Communications

We send electronic marketing only where permitted by law, including where valid consent or an applicable existing-customer exception allows it.

You may opt out using the unsubscribe facility provided or by emailing info@alphagymgear.co.za.

Opting out of marketing does not prevent us from sending communications necessary to fulfil an order or handle payments, delivery, returns or customer support.

9. Your Privacy Rights

Subject to applicable law, you may:

• Ask whether we hold personal information about you.

• Request access to that information.

• Request correction of inaccurate or incomplete information.

• Request deletion of information we are no longer entitled to retain.

• Object to processing where the law permits.

• Withdraw consent where processing relies on your consent.

• Lodge a complaint with the Information Regulator.

Withdrawing consent does not affect the lawfulness of processing undertaken before withdrawal.

We may need to verify your identity before responding. Some information may need to be retained despite a deletion request because of legal obligations or another lawful reason. We will explain any relevant limitation.

Send privacy requests to info@alphagymgear.co.za.

10. Cookies and Tracking

Our website uses cookies and similar technologies to support functions such as security, shopping baskets and checkout.

Where optional analytics or advertising technologies are enabled, we will explain their purposes and obtain consent where required by law.

Please read our Cookie Policy for further information. You can also manage or delete cookies through your browser settings, although blocking essential cookies may affect website functionality.

For questions about technologies used on our website, contact info@alphagymgear.co.za.

11. Children’s Information

Our online purchasing services are intended for adults. We do not knowingly collect children’s personal information without an appropriate lawful basis, including consent from a competent person where required.

If you believe a child has provided personal information without the necessary authorisation, contact us so we can investigate.

12. Complaints and Contact

For privacy enquiries, requests or complaints, contact:

Alpha Gym Gear
Sami G Retail Park, 50 Pioneer St, George Industria, George, 6529, South Africa
Email: info@alphagymgear.co.za
Phone: +27 81 036 3841

You may also lodge a complaint with the South African Information Regulator:

Website: https://inforegulator.org.za/
Email: POPIAComplaints@inforegulator.org.za

13. Policy Updates

We may update this policy to reflect changes in our operations, website technologies or legal obligations.

The current version will be published on our website with its effective date. Where required, we will provide additional notice of material changes or obtain fresh consent.