Effective date: 31 October 2026

This policy explains payment arrangements for purchases from Alpha Gym Gear.

1. Currency and Pricing

All prices are quoted in South African rand (ZAR).

The total payable, including any applicable taxes and agreed additional services, will be disclosed before you complete your purchase.

Delivery within South Africa is free, as explained in our Shipping & Delivery Policy.

2. Accepted Payment Method

We accept Electronic Funds Transfer (EFT).

Please use the banking details provided with your order or official Alpha Gym Gear invoice. Use the payment reference specified on those instructions so we can match your payment to your order.

3. Payment Confirmation and Dispatch

Orders are processed for dispatch only after the full payment has cleared in our bank account and has been verified.

A proof-of-payment document does not, on its own, confirm receipt of cleared funds. Bank processing times may vary.

Once payment has cleared, our standard processing time is 1–2 business days, followed by an estimated 3–5 business days for delivery after dispatch.

Business days are Monday to Friday, excluding South African public holidays.

4. Payment Deadlines

Any payment deadline applicable to your order will be stated on your quotation, invoice or order instructions.

If you expect a delay in making payment, please contact us. Do not assume that stock has been reserved unless we have expressly confirmed this.

5. Payment Security

Never share your banking password, card PIN or one-time password with Alpha Gym Gear.

If you receive a request to pay into changed banking details, verify the request by calling +27 81 036 3841 before making payment.

Please check the beneficiary details, amount and payment reference carefully before authorising an EFT.

6. Incorrect or Duplicate Payments

If you pay an incorrect amount, use the wrong reference or make a duplicate payment, contact us promptly with your order details and payment information.

We will investigate and explain the next steps. Any verified overpayment or duplicate payment will be refunded where applicable.

Please do not make another payment while an existing transaction is being investigated unless we have confirmed that it is necessary.

7. Unavailable Products and Pricing Errors

If we cannot supply a paid order, we will notify you and arrange a refund or an alternative that you expressly accept.

If a material pricing or product error is identified, we will explain the issue and the available options, subject to applicable law.

We will not substitute a product or charge an additional amount without your agreement.

8. Cancellations and Refunds

Please contact us as soon as possible if you wish to cancel an order.

Cancellations, returns and refunds are handled under our Returns & Refunds Policy and applicable law.

Approved refunds are processed within 5–10 business days after approval, subject to any applicable statutory deadline. Your bank may require additional time to reflect the funds.

For EFT purchases, we may request the account details reasonably necessary to process a refund securely. We will never request your banking password, PIN or one-time password.

9. Your Consumer Rights

Nothing in this policy excludes or reduces your rights under applicable South African law.

10. Contact Us

Alpha Gym Gear
Sami G Retail Park, 50 Pioneer St, George Industria, George, 6529, South Africa

Email: info@alphagymgear.co.za
Phone: +27 81 036 3841